Lobby Customer Ambassador - Augusta

Job Description

Job DescriptionWe are hiring for a full time, temporary assignment at Maine BMV locations. The schedule will be Monday through Friday from 8am - 5pm and the pay will be $20/hour.
We seek a customer-focused, organized individual to serve as a Lobby Customer Ambassador. One individual will be placed in all Maine BMV locations. This individual will play a key role in supporting our lobby operations by guiding customers through the initial steps of service, ensuring all necessary documentation is complete, and helping to create an efficient and positive experience for all visitors when they get to the customer service window.
Key Responsibilities:

• Greet and assist customers with paperwork and application forms.
• Ensure customers complete all required documents before proceeding to a service window.
• Maintain a well-stocked lobby with current forms, manuals, and informational materials.
• Fax necessary forms and paperwork to the main office to support transaction processing.
• Periodically circulate through the lobby and make announcements to ensure customers check in at the information booth or triage in locations without information booths.
• Educate customers on online service options, particularly for renewals and duplicates, to help reduce wait times.
• Direct returning customers to the next available service window.

Interested? Apply here!