Job Description
Job Description
Overview
The Slot Technician I is responsible for performing a wide variety of diagnoses and repairs of slot machines, with infrequent assistance; possesses extensive knowledge of both mechanical and electronic aspects of slot machine repair; provides training or assistance to lesser experienced technicians.
Responsibilities
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- The Slot Technician I will analyze and respond to a variety of customer service related issues.
- Technicians are responsible for the repair and maintenance of component level electronic circuitry in gaming devices.
- Responsible for the installation and removal of gaming devices.
- Day to day preventative maintenance; troubleshoots ticket-in ticket-out and coin machines; performs hopper tests; clears coin jams and bill validator jams.
- Assists in game conversions and firmware upgrades.
- Investigates and verifies any ticket issues.
- Maintains inventory of supplies needed to perform job function.
- Maintains and calibrates currency validators, executes machine moves, game conversions, installations, and floor upgrade of current ticket-in ticket out products.
- Responsible to investigate device malfunctions of various gaming devices and clears coin bill and coin jams.
- Performs the day to day repair and preventative maintenance of all slot machines. Performs other duties as deemed necessary by Management.
- Perform work regularly, predictably and in a professional manner.
- Responsible for cleaning and sanitizing work and public spaces.
- Perform work regularly and adheres to all Virginia Lottery Regulations.
NON-ESSENTIAL JOB FUNCTIONS
- Attend seminars when needed.
Qualifications
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
Must have high school diploma or equivalent. Must have good communications skills. Must have basic computer skills. Must have electronic background or minimum two-year experience in slot operations. Must have two (2) or more years’ experience in the Gaming Industry or an equivalent customer service environment.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
- Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be twenty-one (21) years of age.
- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
- Prior experience in the Gaming industry strongly preferred.
KNOWLEDGE OF:
- Pertinent federal, state, and local laws, codes, and regulations.
- Team Leadership and motivational skills.
- Electronics at the circuit board level.
- Technical experience and training with slots.
- Electronic and computer programming.
ABILITY TO:
- Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
- Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
- Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
- Communicate clearly and concisely, both orally and in writing.
- Interpret and explain policies and procedures.
- This position spends time on the casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.
- Consistently communicate effectively with guests, as well as all levels of team members.
- Observe and direct actions of subordinates/trainees.
- Inspect and maintain areas for which responsible.
- Review and comprehend all necessary documentation.
- Use all machine test equipment.