Hotel Front Desk Associate

Job Description

Job Description

Position is part-time. (2) 3pm-Midnight shifts and (1) 11pm-7am shift. $13.00 per hour. Customer service experience is a must as well as basic computer skills. Hotel experience a plus. Must be reliable and friendly. Come be a part of our great team!

We are open 365/24/7 so some holidays are required as well as weekends. Must be flexible.

Guest Registration: Welcome guests upon arrival, verify their reservations, and check them in efficiently.

Provide room keys and explain hotel amenities and policies.

Reservation Management: Handle incoming reservations through various channels.

Ensuring accurate data entry and maintaining an organized reservation system to prevent overbooking.

Customer Service: Address guest inquiries, resolve complaints, and assist with special requests.

Enhance the guest experience. Strive to create a positive and memorable stay for every guest.

Payment Processing: Process various forms of payment, including credit cards and cash,

ensuring accurate billing and maintaining records of all financial transactions.

Communication: Serve as the primary point of contact for guests, effectively

communicating with them and other hotel departments to relay important information.

Administrative Tasks: Perform general administrative duties, such as answering phones,

making reservations and updating guest information in the hotel’s computer system.

Company DescriptionWe are a small Marriott hotel in the center of Tulsa. Our team is great and we work great together.

Company Description

We are a small Marriott hotel in the center of Tulsa. Our team is great and we work great together.