Hotel Front Office Manager, Southland Casino

Job Description

The opportunity

Delaware North Gaming is hiring a Hotel Front Office Manager to join our team at Southland Casino in West Memphis, Arkansas. Working in a stimulating, fast-paced environment, you will never have a dull day at work; as a Hotel Front Office Manager, you will work closely with the General Manager to ensure effective overall operations and manage all aspects of night auditor and front desk duties. Take a bet on your career and apply to join our collaborative team today.

Pay

Minimum – Anticipated Maximum Base Salary: $46,100 - $62,200 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Coordinates and manages front desk duties, supervising team members on scheduling, training, assigning, and directing work, and overall performance, and organizes operations and procedures, ensuring operations comply with company policies and programs
• Responsible for all front desk guest relations, including addressing and resolving guest and team member complaints, and responding to guest inquiries
• Responsible for managing all front office software and hardware systems, and became an expert on the property management system
• Reconcile all monthly OTA and direct bill accounts, review operating and sales reports to determine necessary changes to the operations to realize revenue maximization and financial success
• Coordinate with support managers for compliance with policies, merchandise mix, and inventory

More about you

• Minimum two years' front desk operations management experience
• Written and verbal communication skills
• Demonstrate initiative, leadership, and team-building skills
• Ability to manage frequent change, good time management, and the time of team members
• No degree required

Shift details

Weekends
Holidays
Days
Evenings

Who we are

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

$46,100 - $62,200 / year