Job Description
Job Description
Linder Industrial Machinery Company is recognized as one of the nation's premier heavy equipment dealers providing quality new, used and rental equipment across 27 branch locations in Florida, Georgia, Virginia, South Carolina, and North Carolina. Linder's commitment to delivering superior industrial machinery solutions is shared by our leading equipment partners such as Komatsu, BOMAG, Deutz Fahr, Atlas, Konecranes, Mantsinen, Superior Brooms, Terramac, and many more.
Address to location:
1816 Parker Drive
Charlotte, NC 28208
Job Title: Parts Manager
Reports To: General Manager of Product Support
Job Summary:
Coordinate activities to support internal and external parts sales, transfers, inventory control, warehousing, shipping and receiving, order processing and other parts department functions. Responsible for clerical duties, maintaining departmental reports, and communicating with internal and external customers in a professional manner.
Responsibilities:
- Develop and maintain good working relationships with both the dealer network and manufacturers, utilizing conflict resolution and problem-solving skills to resolve issues
- Maintain and review parts business practices and procedures, ensuring effective communication and flow with the dealers and manufacturers
- Work with manufacturers to order, ship and maintain parts inventory levels
- Assist dealer network with parts look up, orders, and stocking levels
- Maintain accurate inventory in the computer
- Reconcile vendor invoices with packing slips to process through purchase order system
- Dealer purchase orders: receive, process, communicate, ship and invoice
- Confirm open and closed purchase orders and transfers daily
- Inquire on status of emergency and open orders daily
- Process customer returns, warranty returns, and warranty credits
- Receive, stock and ship parts to keep the warehouse orderly and clean
- Recommend and implement measures to enhance customer service and elevate performance of Parts Department
- Assist in answering phones for sales, parts and service
- Other duties as requested by management
Education/Experience/Skill:
- High School diploma or GED
- 2-5 years related experience, preferably in the parts/service area
- Proficient computer skills to include Microsoft Office
- Excellent written, oral communication and interpersonal skills
- General knowledge of maintenance repair, parts department and sales
Linder Industrial Machinery Company is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.