Medical Device Service Technician (Repair)
Job Description
Job Description
HEINE USA LTD – Medical Device Service Technician (Repair)
Location: Dover, NH
Employment Type: Full-time
About HEINE USA
HEINE is a global leader in premium medical diagnostic instruments. At HEINE USA in Dover, NH, we value precision, craftsmanship, and innovation. We are seeking a motivated Medical Device Service Technician (Repair) to join our growing team. If you are mechanically inclined, detail-oriented, and eager to learn, we encourage you to apply — medical device experience is a plus, but we are willing to train the right candidate.
Position Overview
The Medical Device Service Technician (Repair) performs repair, maintenance, and quality assurance tasks for HEINE diagnostic instruments. This role ensures that customers receive timely, accurate, and high-quality technical service.
Key Responsibilities
Repair & Technical Work
- Repair and maintain all HEINE diagnostic instruments.
- Independently process customer returns: diagnose issues, troubleshoot, and complete repairs.
- Conduct damage and failure investigations and create detailed reports.
- Ensure all repairs meet HEINE’s strict quality standards.
Documentation & Systems
- Document service activities accurately in the ERP system.
- Analyze customer returns, assign error codes, and support complaint evaluations.
- Prepare service reports, statistics, and performance metrics.
- Create repair guides, work instructions, and procedural standards.
- Process and manage tickets in the HEINE ticket system.
Collaboration & Continuous Improvement
- Communicate with customers and internal teams (Customer Service, Production, R&D) to resolve technical questions.
- Support continuous improvement using HEINE Lean methods to eliminate waste.
- Comply with occupational health and safety guidelines.
- Contribute to department projects as needed.
Qualifications — Willing to Train
Required:
- High school diploma or equivalent.
- Strong mechanical aptitude and interest in technical, hands-on work.
- Good analytical and troubleshooting skills.
- Basic computer proficiency; willingness to learn ERP/ticket systems.
- Strong attention to detail and commitment to quality.
- Ability to work independently and multitask effectively.
- Clear and professional communication skills.
Preferred (but not required — training provided):
- Experience with electronics, precision instruments, or medical device repair.
- Familiarity with Lean/continuous improvement practices.
- Ability to read diagrams, schematics, or technical documents.
- Prior experience in manufacturing, repair, or a technical field.
What We Offer
- Full training on HEINE medical devices and repair procedures
- Professional development and advancement opportunities
- A supportive and collaborative team environment
- Competitive pay and comprehensive benefits
- Opportunity to work with world-class medical technology