SAP SM/CS/OTC Lead-- Service (Work Orders & Parts)

Job Description

Role: SAP SM/CS/OTC Lead— Service (Work Orders & Parts)

Location: Newark, CA (Remote)

Duration: Long Term

• Lead Service OTC on S/4HANA (S/4HANA Service / former CS + SD): service orders by job codes, parts lists, markups/charges, returns/RMA, and billing.
• Migrate work orders & part orders from Salesforce into SAP; fix data model, pricing conditions, and availability (ATP / parts distribution).
• Establish clean documentation: E2E flows from work order creation → parts pick/ship → billing → FI postings; define exceptions and backorders.
• Partner with FI for rev-rec postings; ensure pricing/condition records reflect real-world markups/charges.
• Direct SI teams on config, outputs, IDoc/EDI, and monitoring/exception handling at scale.
• Profile: 15+ yrs SD/Service; deep service parts/after-sales experience; can lead workshops, write precise FS, and hold vendors accountable.