Job Description
Job Description
Automotive Service Director
Compensation: $180,000 – $200,000 per year (inclusive of commission and bonuses)
An established and highly respected NY auto group is seeking an experienced Automotive Service Director to lead a high-volume service department. This is a full-time opportunity offering a professional work environment, strong leadership support, continuous training, and excellent earning potential.
We are looking for a driven, customer-focused leader who can inspire a team, optimize department performance, and deliver outstanding service experiences.
What We Offer:
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Competitive compensation package: $180,000 – $200,000 annually (inclusive of commission and bonuses)
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5-day work week, Monday–Friday (weekend availability as needed)
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Comprehensive benefits, including:
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Medical & Dental Insurance
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401(k) Retirement Plan with Company Match
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Employee Discounts on Vehicles, Parts & Service
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Paid Time Off
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Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Life Insurance)
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Employee Recognition Programs
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Professional Development Assistance
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Career Advancement Opportunities
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Responsibilities:
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Oversee all aspects of the service department, including staffing, financial performance, customer retention, and compliance.
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Develop and implement strategies to meet and exceed departmental goals.
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Ensure consistent, high-quality service and minimize comebacks through strong quality control measures.
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Foster teamwork within the department and maintain positive collaboration with other departments.
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Promote exceptional customer experiences to encourage repeat and referral business.
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Maintain compliance with manufacturer and regulatory requirements.
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Conduct regular staff meetings, monitor technician productivity, and oversee payroll accuracy.
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Address customer concerns promptly and professionally, ensuring satisfaction.
Qualifications:
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Minimum 5 years of automotive service management experience.
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Proven success in operating a high-volume, fast-paced service department.
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Strong leadership, communication, and organizational skills.
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Ability to adapt to industry changes and implement effective processes.
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Commitment to customer satisfaction and continuous improvement.
Job Type: Full-time
Schedule: Monday–Friday, with weekend availability as needed.