Job Description
Job Description
Job Summary: Interact directly with guests and assist guests with any of their needs.
DUTIES AND RESPONSIBILITIES:
The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
- Regular and reliable attendance
- Demonstrate thorough knowledge of the property, room types and room amenities
- Familiarize guests with the hotel's facilities and services, activities, safety features, as well as the guestroom and any in-room amenities.
- Coordinate with front desk and other departments for both internal and external guest's needs
- Provide a secure area for guests requiring temporary luggage storage.
- Deliver mail, packages, messages and special amenities to guestrooms and/or departments.
- Pick up and deliver Wellness Center laundry.
- Opening hotel doors and greeting guests upon arrival.
- Assist guest with their luggage both to and from their vehicles or between rooms for room moves.
- Controlling vehicle traffic flow and safety on property, especially during special events.
- Calling taxi services for guests upon requests
- Perform light housekeeping services in lobby, entry areas, and rooms as needed.
- Perform occasional, basic maintenance and or troubleshooting
- Maintain cleanliness of golf carts during shift.
- Reports any maintenance problems as they occur to the maintenance department or manager on duty.
- Employees may occasionally be asked to perform work on special assignments in addition to normal job duties
QUALIFICATIONS:
To perform this job successfully, incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
- Must be able to work holidays, weekends and evenings
- Bilingual skill is a plus
- Basic typing skills and ability to operate standard office equipment including: copier, fax, telephone, calculator, etc.
PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
- Calculate figures and amounts.
- Coordinate multiple tasks simultaneously
- Ability to work in stressful situations
- Ability to work in a constant state of alertness and in a safe manner
- Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell.
- The employee must occasionally lift and/or move, carry, push and pull up to 30lbs
WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate.
Work conditions include exposure to scents, mineral water sulfur odors and uneven surfaces
Your company reserves the right to change job responsibilities, transfer job positions, or assign additional job duties at any time