Job Description
Job Description
**Job Summary:**
Front Desk Coordinator I plays a crucial role in a healthcare facility by providing exceptional customer service to patients, visitors, and staff. This position involves handling patient inquiries, scheduling appointments, and ensuring a smooth check-in and check-out process.
**Qualifications:**
- High school diploma or equivalent required; associate's degree preferred
- Previous experience in customer service, preferably in a healthcare setting
- Excellent communication and interpersonal skills
- Proficiency in basic computer applications
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and organizational skills
**Responsibilities:**
- Greet patients and visitors in a friendly and professional manner
- Answer phone calls and emails, addressing inquiries and scheduling appointments
- Verify patient information and insurance coverage
- Coordinate with medical staff to ensure timely and accurate patient care
- Maintain patient records and confidentiality
- Assist in billing and coding tasks
- Handle any patient concerns or complaints in a compassionate and efficient manner
**Additional Requirements:**
- Willingness to adhere to all healthcare regulations and protocols
- Ability to work occasional evenings or weekends, if required
- Commitment to providing exceptional patient care and service