Spa Associate (Front Desk)
Job Description
Job Description
Spa Associate (Front Desk), Statera
Reporting to the Spa Director, Statera is seeking a Spa Associate. The qualified candidate will facilitate front desk operations and customer service support. This individual will assist the front of house with the spa’s operations and the client experience.
About us
Statera, a modern wellness spa, is in the heart of Long Island's hottest shopping district (near Roosevelt Field Mall). We believe in the importance of bringing our minds and bodies back to balance. Our mission is focused on reestablishing that connection through, luxury spa services.
Services are curated carefully for each client:
Facials, Body treatments, Massage therapy, Stress relief treatments, Laser hair removal, And more...
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Adhere to all operating procedures (set forth by Spa Director)
- Maintain cleanliness and overall appearance of spa
- Answer phones/Return missed calls
- Monitor incoming emails/Respond to customers
- Schedule all services and up sell when appropriate
- Provide excellent customer service to all guests entering and leaving
- Knowledgeable of the menu, products, and services available at Statera
- Answer questions about treatments, memberships/packages (when applicable), products and all services
- Direct technical questions to the Spa Director
- Review the day’s schedule of appointments
- Note cancellations for AM and PM to follow up
- Direct guests to complete intake forms or consent forms
- Take care of all payments for services rendered
- Check out guests and book return visit
- Call guests to confirm appointments for the following day
- Support Spa Director with inventory and time sheets if needed
- Perform open/close procedures
- Adhere to dress code set by Statera and maintain personal appearance/ cleanliness, demonstrating optimal health and wellness
- Housekeeping and laundry
ADDITIONAL EXPERIENCE & REQUIREMENTS:
Customer Service
- Excellent phone etiquette and communication skills
- Strong interpersonal skills with the ability to provide exceptional client service
Organizational expertise
- Ability to handle multiple tasks simultaneously while maintaining attention to detail
Tech Savvy
- Proficient in iOS/Mac, including MS Office Suite (preferred)
- Prior experience with Boulevard booking platform a plus
Sales background is preferred
Passion for beauty, wellness, and skincare is preferred
Our staff members will enjoy competitive pay inclusive of a commission structure and exclusive Beauty & Wellness Perks!
Come experience Statera and reset your career with us.
Serious Inquiries Only!
Please email your Cover Letter & Resume to: staterabalance@gmail.com
Job Types: Full-time, Part-time
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Company DescriptionAbout us
Statera, a modern wellness spa, is in the heart of Long Island's hottest shopping district (near Roosevelt Field Mall). We believe in the importance of bringing our minds and bodies back to balance. Our mission is focused on reestablishing that connection through, luxury spa services.
Services are curated carefully for each client:
Facials, Body treatments, Massage therapy, Stress relief treatments, Laser hair removal, And more...
Company Description
About us\r\nStatera, a modern wellness spa, is in the heart of Long Island's hottest shopping district (near Roosevelt Field Mall). We believe in the importance of bringing our minds and bodies back to balance. Our mission is focused on reestablishing that connection through, luxury spa services.\r\nServices are curated carefully for each client:\r\nFacials, Body treatments, Massage therapy, Stress relief treatments, Laser hair removal, And more...