Job Description
Job DescriptionService Department Manager
Location: Avon, IN
Champion Chevrolet of Avon, the fastest-growing Chevrolet store in the State of Indiana, is looking for an experienced Service Department Manager to lead our high-performing service team. This role is responsible for driving profitability, ensuring an exceptional customer experience, developing our people, and maintaining strong process discipline in a fast-paced dealership environment.
Why Work With Us
Champion Chevrolet of Avon is more than just a dealership. We’re a family-owned, award-winning team committed to excellence. We’ve been recognized as DealerRater Chevrolet Dealer of the Year four times and earned the Consumer Satisfaction Award eight years in a row. Backed by the strength of the Romain Automotive Group, you'll find a culture built on teamwork, accountability, professional growth, and doing things the right way.
What You’ll Do
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Lead day-to-day Service Department operations (lane management, dispatch, workflow, quality control)
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Ensure exceptional customer service and protect CSI performance
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Coach, train, and develop advisors, technicians, and support staff
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Monitor key fixed ops metrics: ELR, productivity, efficiency, RO count, warranty compliance, and gross targets
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Oversee warranty submissions, repair order accuracy, and GM compliance
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Partner with Parts, Used Cars, BDC, and Accounting to support dealership goals
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Manage used car recon workflow and ensure timely completion
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Resolve escalated customer concerns quickly and professionally
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Drive continuous process improvement and maintain a safe, organized shop
What We’re Looking For
- 5+ years of automotive service management or advisor leadership experience (GM preferred)
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Strong understanding of fixed operations, warranty, and OEM processes
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Proven ability to lead a team in a high-volume dealership environment
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Excellent communication, leadership, and problem-solving skills
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Experience with Dealertrack DMS, Xtime, and GM tools (or willingness to learn)
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Professional, customer-focused, and team-oriented mindset
Compensation & Benefits
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$135,000 – $180,000/year (DOE and performance plan)
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Medical, dental, vision, and life insurance
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401(k) with company match (including Roth options)
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Paid time off, holidays, and employee discounts
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Ongoing training and career growth opportunities
Apply today to join the fastest-growing Chevrolet store in Indiana and help lead one of the top service departments in the state!