Parts and Service Technician

Job Description

Job Description

Job Description

This dual-role position is essential in ensuring our customers receive top-quality service, from finding the perfect parts and accessories to managing their service needs. If you have a passion for Harley-Davidson motorcycles and enjoy delivering outstanding customer service, this is the opportunity for you!

Key Responsibilities:

Parts & Accessories Responsibilities:

• Assist customers with identifying and purchasing the correct parts and accessories for their Harley-Davidson motorcycles.
• Offer expert advice on product selection, including performance enhancements, customization options, and routine maintenance needs.
• Maintain inventory levels, monitor stock, and organize parts displays to ensure a clean and customer-friendly environment.
• Process orders, returns, and exchanges efficiently, while handling customer inquiries in-store and over the phone.
• Keep up-to-date with the latest Harley-Davidson product lines, accessories, and trends to provide customers with relevant suggestions.

Service Advisor Responsibilities:

• Act as the primary point of contact for customers seeking service and repairs on their Harley-Davidson motorcycles.
• Listen to customers’ service concerns and provide clear, accurate advice regarding repairs, maintenance, and customization work.
• Open, review, and manage work orders, ensuring all customer requests are documented properly.
• Provide repair cost estimates, including parts, labor, and timeframes, and keep customers informed of progress throughout the service process.
• Work closely with service technicians to relay customer concerns and ensure timely and accurate completion of work.
• Schedule appointments and follow up with customers post-service to ensure satisfaction and build long-term relationships.

Requirements:

• Experience: Minimum 1-2 years in a Parts Advisor, Service Advisor, or similar role, preferably within a Harley-Davidson dealership or motorcycle service environment.
• Knowledge: Strong understanding of Harley-Davidson parts, accessories, and motorcycle repair processes.
• Skills: Excellent communication, organizational, and multitasking abilities. Strong attention to detail and ability to work in a fast-paced environment.
• Technical Proficiency: Experience with point-of-sale, inventory management, and service scheduling software.
• License: Motorcycle endorsement (or willingness to obtain) is highly preferred.

Preferred Qualifications:

• Previous experience in a Harley-Davidson dealership or motorcycle industry.
• Passion for motorcycles, particularly the Harley-Davidson brand and lifestyle.
• Ability to stay current with industry trends, new models, and product offerings.

Company DescriptionSmoky Mountain Harley-Davidson® Family of Dealerships serves East Tennessee. with full-service dealerships in Maryville, Pigeon Forge, and Kodak, as well as retail stores in Gatlinburg, Tellico Plains, Tallassee, and Bryson City, N.C.

Company Description

Smoky Mountain Harley-Davidson® Family of Dealerships serves East Tennessee. with full-service dealerships in Maryville, Pigeon Forge, and Kodak, as well as retail stores in Gatlinburg, Tellico Plains, Tallassee, and Bryson City, N.C.