Remote Prior Authorization Pharmacy Technician 163845

Job Description

Job Description

A-Line Staffing is now hiring a Tech I Prior Authorization Pharmacy Technician. This role is fully remote and ideal for West Coast candidates who can work late-shift hours. The Tech I Prior Auth handles inbound calls from providers, pharmacies, and members, providing professional and courteous phone assistance through the criteria-based prior authorization process. Techs will maintain complete, timely, and accurate documentation and transfer all clinical or escalated questions to the pharmacist team.

The Tech I will also assist with:

• Outbound calls
• Reviewing and processing Prior Auths received via fax or ePA
• Monitoring and responding to department mailboxes
• Additional duties assigned by leadership

Pharmacy Technician – Prior Authorization

Fully Remote | West Coast Candidates Preferred
Schedule: Mon–Fri, 11:00am–11:00pm CST (8.5-hr shifts w/ 30-min lunch)
Training: Mon–Fri, 10:00am–6:30pm CST for approximately 5 weeks

Responsibilities:

• Handle high-volume inbound calls related to prior authorization requests
• Provide excellent and professional customer service at all times
• Complete accurate documentation for all reviews
• Follow established criteria and workflows for prior authorization processing
• Transfer escalated or clinical calls to pharmacist team
• Support outbound call tasks and PA review work via fax/ePA
• Maintain productivity and quality standards
• Use multiple systems and tools simultaneously
• Work independently in a remote environment with no distractions

MUST HAVE:

• Minimum 2 years of high-volume call center experience
• Healthcare, PBM, or prior authorization–related experience preferred
• Familiarity with medical terminology and coding
• Advanced computer skills (Word, Excel, multiple systems navigation)
• Excellent customer service skills (written & verbal)
• Must understand they cannot be the primary caregiver for anyone during work hours
• Active Pharmacy Technician License with no restrictions OR National Certification (per state regulations)
• Ability to work scheduled late-shift hours Mon–Fri
• Verifiable High School Diploma or GED

Experience Requirements:

• At least 1 year as a pharmacy technician in an administrative support function
• Minimum 2 years customer service experience in a high-volume call center
• Prior experience in healthcare, social services, pharmacy support, or related roles strongly preferred

Education/Licensure:

• High School Diploma or GED (Required)
• Active, unrestricted Pharmacy Technician License OR National Certification
• Must be eligible for state registration/certification per regulations

Code-163845