Service Writer

Toyota Material Handling Solutions

Santa Fe Springs, CA, USA

Published: 6/14/2022

Automotive

Full Time

Job Description

SERVICE WRITER

Develops and sells customer quotes for Parts and Service. Dispatches technicians and processes service paper work. Responsible for processing warranties according to their policies and procedures including Toyota, Starlift, Cascade, and other brands.

Job responsibilities: Service writer (Primary responsibility)

Creates repair quotes for customers based on technician requests, completed work orders and PMs, and incoming customer calls.
Utilizes the Toyota and TVH parts systems to look up parts.
Utilizes the Toyota Warranty Flat Rate Manual or “Quick Quote” Spreadsheet for labor hour quote times.
Calls customers and presents quotes, obtains purchase orders, and follows up after the repair to ensure customer satisfaction.
Coordinates with Transportation to pick up and deliver customer units and necessary rentals.
Communicates with technicians, service supervision, and CSS to coordinate repairs.
Monitors repair progress, and communicates changes of cost or completion dates to both the customer and CSS.
Track quotes, sales, and quote time frames in the daily Service Writer Reports. Miscellaneous
Other duties as assigned by management
Achieve individual goals on a monthly basis consistently, set by Management.

Job Prerequisites:

Working knowledge of forklift parts or comparable experience
Experience in forklift maintenance procedures
Ability to read, understand, and process work orders
Experienced in Microsoft Office, Word, and Excel
Strong oral and written communication skills
Must be able to lift 25 lbs. unaided
Must be reliable, report to work on time, ability to follow directions, and get along well with co-workers and management personnel

Company DescriptionToyota Material Handling Solutions (TMHS) has been serving the material handling needs of the Los Angeles area since 1973. We have remained the #1 material handling and logistics provider in Los Angeles County since 2000. We dedicate ourselves to continuous improvement or “kaizen” which focuses on finding a better way to do things. That commitment runs through the entire Toyota Material Handling Solutions organization, from our service technicians to our accounting department. After all, the Toyota way means always seeking a better way.

We are a full service, one-stop-shop Material Handling Solutions Company providing new, used, rental, parts, service and training on forklifts and other Material Handling equipment. We also provide systems, racking and shelving, docks and doors, warehouse floor cleaning and port terminal equipment.

Company Description

Toyota Material Handling Solutions (TMHS) has been serving the material handling needs of the Los Angeles area since 1973. We have remained the #1 material handling and logistics provider in Los Angeles County since 2000. We dedicate ourselves to continuous improvement or “kaizen” which focuses on finding a better way to do things. That commitment runs through the entire Toyota Material Handling Solutions organization, from our service technicians to our accounting department. After all, the Toyota way means always seeking a better way.\r\n\r\nWe are a full service, one-stop-shop Material Handling Solutions Company providing new, used, rental, parts, service and training on forklifts and other Material Handling equipment. We also provide systems, racking and shelving, docks and doors, warehouse floor cleaning and port terminal equipment.