Job Description
Job Description
Customer Service Representative
At New Era Plumbing & HVAC, exceptional service starts long before our technicians arrive on-site-it starts with our Customer Service Representatives. With over 15 years of experience serving Dracut and the surrounding communities, we've earned a reputation for reliability, quality, and honest communication. As the first point of contact for our customers, our CSR team plays a vital role in shaping the experience that keeps clients coming back year after year.
We're a locally owned and operated company that values teamwork, professionalism, and genuine care for our customers. Using the latest technology and a streamlined scheduling process, we make sure our CSRs have the tools they need to succeed. Whether assisting residents in Hudson, Pelham, Salem, or Windham, you'll be the friendly, knowledgeable voice that ensures every customer feels heard, supported, and confident in choosing us.
If you're passionate about helping people, thrive in a fast-paced environment, and want to grow with a company that truly values its team, New Era Plumbing & HVAC is the perfect place to build your career.
Primary Job Function: To assist the sales team in reporting and securing leads, educating clients on our products and services, scheduling sales appointments, and closing sales. The Inside Sales Specialist will act as a liaison between the customer and the company, making sure that customer needs are met while maintaining a positive, productive, open line of communication between the customer and all company departments.
Work Hours: 8:00 am to 5:00 pm, Monday through Friday, some overtime as needed
Pay Scale: $22-24/hr
Why Choose New Era Plumbing & HVAC?
- Unmatched company culture
- Industry-leading pay rates
- Comprehensive benefits package
- Paid time off
- 401(k) with 3% Company Match
- Health & Dental Insurance
- Short Term Disability Insurance
- Growth and advancement opportunities
- Birthday is a PAID HOLIDAY
- Company outings: Deep Sea Fishing, Summer Cook Outs, Company Breakfasts, Christmas Party
Required Qualifications:
- 2+ years of relevant experience
- Experience in home services industry preferred
- Comfortable with outbound cold calling
- Superior Customer Service Skills
- Professional communication: written and verbal
- Well-organized and the ability to work independently
- Proficient with Microsoft Word, Excel, and Outlook
- Ability to multi-task and strong attention to detail
- Capable of working in a fast-paced environment
- Collaborates well with others
- Familiar with Service Titan or similar CRM systems