Job Description
Job Description
Medical Appointment Clerk - Lead job in Wright Patterson AFB, OH.
- Veterans and Military Spouses Encouraged to Apply
Benefits/Compensation:
- Health and Welfare Fringe Benefits: $5.09 per hour
- Paid Holidays - 11 days
- Company-funded match and safe harbor 401(k)
- Medical, Dental and vision plans available
- Life insurance and accidental death plans available
- Short-term and long-term disability plans available
- TRICARE Supplemental available
- Supplemental Benefit plans available
- Employee Assistance Program
- Pet Insurance Plans available
- Will Preparation Services available
Medical Appointment Clerk - Lead Job Overview:
- Adhere to assigned work schedule and attendance standards.
- Ensure compliance with government contractual requirements and DHA/MTF policies.
- Uphold confidentiality in accordance with Health Insurance Portability and
- Accountability Act (HIPPA) and The Joint Commission (TJC) standards.
- Maintain professionalism and courtesy in all interactions with beneficiaries, staff, and government representatives.
- Demonstrate reliability, adaptability, and commitment to PIRMAC's mission of delivering exceptional patient access and support.
- Foster a positive, team-oriented environment that encourages engagement, productivity, and retention.
Duties
- Supervise daily operations of staff day-to-day activities, metrics, to ensure program success.
- Monitor and report on call volume, performance metrics, and quality assurance results to ensure compliance with contractual and DHA standards.
- Collaborate with the Program Manager, FSR, and Coho leadership to achieve operational goals and continuous improvement.
- Conduct coaching sessions, performance reviews, and staff training to promote professional development and accountability.
- Maintain timekeeping and attendance records, ensuring accurate and timely submissions.
- Review system workflows and recommend process enhancements to increase efficiency and accuracy.
- Support quality assurance and activities by monitoring calls and appointment documentation for adherence to performance standards.
- Promote an environment of teamwork, professionalism, and respect across all staff levels.
- Assist with interdepartmental communication and coordination between Appointing, RMS, and CLR.
- Perform additional duties as assigned to support Wright Patterson Medical Appointment Department mission and contract performance objective.
Medical Appointment Clerk - Lead Job Qualifications:
- High school diploma or General Educational Development (GED) equivalency
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Skilled in Microsoft 365 and other software programs.
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Excellent interpersonal and customer service skills, proper telephone etiquette.
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Ability to critically think, define problems and obtain solutions.
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Must be able to obtain clearance to be granted a Common Access Card (CAC).
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Must be able to clearly communicate, verbally and written with coworkers and clinic staff.
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Healthcare administrative experience - preferred
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Call center experience - preferred
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Critical thinking skills and attention to detail.
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Receptive to feedback.
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Ability to navigate and utilize computer systems effectively.
Come join our team of healthcare professionals!
EPIC GOVERNMENT employs healthcare professionals at government medical facilities providing care to military service members, retirees, and their families. Since 2004, Epic Government has built mutually beneficial, sustainable partnerships with healthcare professionals and our clients nationwide.
Epic Government is an award winning organization built with committed professionals with a unified vision of helping others. We are honored to be named one of the Baltimore Sun's Top Workplaces!
Epic Government dba FSR is an Equal Opportunity Employer: disability/veteran/military spouse
By applying for this position, you agree that any calls from Epic Staffing Group and its subsidiaries may be monitored or recorded for training and quality assurance purposes.