Job Description
Job Description
We are seeking a Front Desk Agent who will handle a variety of duties in a busy office. We are looking for someone that has open availability for 7a-3p and 3p-11p shifts. The right candidate will possess a friendly demeanor and enjoy engaging with customers, as well as performing clerical work such as filing, photocopying and faxing. We're also looking for individuals who have experience utilizing computers and are comfortable working in a hotel environment.
Responsibilities:
- Answer calls from prospective guests
- Book and register rooms over the phone, in person, or online
- Keep records of room availability and guests' accounts
- Check guests in and assist guests with their needs
- Make room adjustments as needed
- Stock snacks, beverages, and other items available for purchase
- Arrange maintenance repairs
- Gather and respond to requests or complaints from guests
- Responsible for all duties to meet guests needs
Qualifications
- Customer service experience in a hospitality setting
- Proficiency in front desk operations and guest services
- Strong communication skills and phone etiquette
- Ability to handle multi-line phone systems efficiently
- Knowledge of guest relations