Job Description
Job Description
Automotive Service Writer / Advisor Job Summary
An Automotive Service Writer / Advisor is a mid-level position that entails identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Customer service also plays an important part in this role, since you will be communicating with clients to understand the issue with their automobile.
Automotive Service Writer / Advisor Job Responsibilities and Duties:
- Listen to customers’ account of issues and symptoms to better understand what the problem is
- Perform inspections to narrow down what the cause of the problem may be
- Verify warranty, insurance or contract coverage for service
- Calculate and provide customer with an estimate of these expenses for resolving the problem
- Explain process to clients so they understand what to expect and when their automotive will be repaired
- Record information gathered from each visit in appropriate database
- Draft order for repair with all information that has been gathered outlined clearly
- Work with supervisors, repairmen and the rest of team to provide a positive and expedient resolution for clients.
Automotive Service Writer / Advisor Skills and Qualifications
- Great customer service skills
- Ability to lift up to 25-30 pounds
- Excellent skills in mathematics and writing
- Commitment to quality
- Excellent time management skills
Company DescriptionAutomotive Service and Repair Shop.
Company Description
Automotive Service and Repair Shop.