Representative I - Insurance Verification
Job Description
Job Description
A-Line Staffing is now hiring Representative I – Insurance Verification – Phoenix, AZ please contact Marcia Hamilton at (586) 710-7979 or mhamilton@alinestaffing.com
Representative I – Insurance Verification
Location: Onsite – 4755 S 44th Place, Phoenix, AZ 85040
Pay Rate: $15.05/hour
We are seeking for the Representative I – Insurance Verification position with CVS Health in Phoenix, AZ. This is an onsite role with potential to transition to remote work upon completion of training and demonstrated proficiency.
As a Customer Service Representative, you will handle inbound and outbound calls to process order requests, verify and re-verify insurance coverage, perform data entry, and provide exceptional customer service to patients, providers, and internal teams.
Duties and Responsibilities
- Respond to inbound/outbound calls from members and prescribers
- Verify and re-verify insurance coverage for new and existing patients
- Research and resolve payment, order, or insurance-related issues
- Input and process orders using internal systems (Compass and LINKS)
- Perform data entry and coordinate delivery of medical supplies
- Maintain accurate documentation and respond to inquiries efficiently
- Deliver excellent service in compliance with performance metrics
Requirements
- Minimum 1 year of experience in customer service or call center
(High call volume: ≥75 calls/day preferred) - High School Diploma or GED (required)
- Proficient in Microsoft Outlook, Word, Excel
- Excellent phone etiquette, empathy, and communication skills
- Strong data entry and math skills
- Healthcare, insurance, or medical terminology knowledge is a plus
- Ability to prioritize tasks and meet deadlines in a fast-paced environment
Additional Information
- Onsite Training: ~1 month (Mon–Fri, 6:00 AM – 2:30 PM)
- Work Schedule: Mon–Fri (6:00 AM – 4:30 PM), with a Saturday rotation every 7 weeks
- Transition to Remote Possible: Hardwired internet required (min 25 Mbps down / 3 Mbps up)
A screenshot of internet speed test must be included at the top of the resume - Public transportation is nearby but not directly to the building – reliable transportation is required
A-Line Staffing is now hiring Representative I – Insurance Verification – Phoenix, AZ please contact Marcia Hamilton at (586) 710-7979 or mhamilton@alinestaffing.com