Job Description
Job Description
CUSTOMER SERVICE REPRESENTATIVE - ROCHESTER HILLS, MI (FULLY ONSITE)
OVERVIEW
In this position, you will support strategic, enterprise-level customers and maintain professional relationships with decision-makers ranging from Buyers and Engineers to Maintenance Managers and Presidents.
You will serve as a trusted partner to key accounts such as major automotive OEMs and Tier 1 suppliers, handling complex inquiries, researching technical parts, managing orders, and ensuring a seamless customer experience from initial request through invoicing and delivery.
RESPONSBILIITES
- Manage end-to-end order fulfillment for aftermarket/spare parts
- Quote pricing and availability; manage delivery confirmations and follow-ups
- Respond to customer inquiries via phone, email, and chat
- ~15 inbound calls / day
- ~10 outbound calls / day
- ~45 emails / day
- ~5 chats / day
- ~10 quotes / day
- ~22 orders / day
- Research and identify correct part numbers using technical manuals
- Process credits, RMAs, returns, and warranty requests
- Collaborate with internal teams (Finance, Inventory Planning, Logistics, Sales, Tech Support, etc.) to resolve issues quickly and accurately
- Provide a high level of customer sensitivity and professional communication
- Maintain strong working knowledge of product lines and system tools
REQUIREMENTS
- Bachelor’s Degree required (Associate may be accepted if in-progress and paired with experience)
- Strong customer service, inside sales, or account management background
- Proven experience managing high-value or strategic accounts (not scripted call center experience)
- Invoicing and quoting experience required
- Strong computer proficiency — Excel and Outlook testing required prior to hire
- Highly organized; able to manage multiple requests efficiently
- Professional communication skills and a collaborative, team-first mentality
- Reliable onsite attendance is essential
- Experience supporting industrial, manufacturing, or engineering customers (preferred)
- Familiarity with technical drawings or parts manuals (preferred)
- Exposure to Oracle or similar ERP systems (preferred)
Company DescriptionBranex Group is a Minority-owned Technical Staffing firm headquartered in Auburn Hills, MI. We are a Certified Women’s Owned Business through the Women’s Business Enterprise National Council (WBENC). We specialize in Engineering, Information Technology, Robotics, Human Resources, and Finance opportunities across the United States.
Branex Group is committed to being an Equal Employment Opportunity Employer and fostering a diverse and inclusive workplace. We ensure all applicants and employees are considered without discrimination or harassment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, disability status, genetics, or any other protected characteristic by State and Federal laws.
Branex Group offers the following benefits:
- Medical Insurance
- Dental Insurance
- Vision insurance
- Paid time off
- 401(k)
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Company Description
Branex Group is a Minority-owned Technical Staffing firm headquartered in Auburn Hills, MI. We are a Certified Women’s Owned Business through the Women’s Business Enterprise National Council (WBENC). We specialize in Engineering, Information Technology, Robotics, Human Resources, and Finance opportunities across the United States.\r\n\r\nBranex Group is committed to being an Equal Employment Opportunity Employer and fostering a diverse and inclusive workplace. We ensure all applicants and employees are considered without discrimination or harassment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, disability status, genetics, or any other protected characteristic by State and Federal laws.\r\n\r\n\r\nBranex Group offers the following benefits:\r\n- Medical Insurance\r\n- Dental Insurance\r\n- Vision insurance\r\n- Paid time off\r\n- 401(k)\r\n\r\n This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.